77joy Privacy Policy

This privacy policy has been prepared on behalf of the organization operating the 77joy platform (77joy.cam). When you use our website, create an account, or use our services, the terms of this policy apply. Please read it carefully.

1 Definitions and Scope of Application

In this policy, "77joy", "we", and "us" refer to the 77joy platform. "You" or "user" refers to any person who accesses, registers on, or uses this site. "Personal information" refers to any information that can directly or indirectly identify you.

This policy applies to all pages, services, promotions, and communication channels of the 77joy.cam website. By accessing our site, you are considered to have consented to the terms of this policy. If you do not agree with these terms, please refrain from using the site.

2 What Types of Information We Collect

2.1 Registration Information

When you create an account at 77joy, we collect the following information:

• Full name
• Valid email address
• Date of birth (for age verification — users under 21 cannot register)
• Preferred currency and country
• A secure password

2.2 Identity Verification (KYC) Information

To process financial transactions and comply with applicable regulations, we may request the following documents for identity verification:

• National ID card (NID) or copy of passport
• Proof of address (utility bill, bank statement)
• Proof of ownership of payment method (bKash, Nagad, Rocket, Upay or bank account details as applicable)
• A selfie photo (if required)

2.3 Financial Transaction Information

To complete deposit and withdrawal processes, we record details of the relevant payment channel — such as transaction amount, time, last digits of the mobile number, or last digits of the bank account number. Full account details are never stored.

2.4 Usage and Technical Information

When you browse our site, we automatically collect certain technical information, which includes:

• IP address and device type
• Browser type and version
• Page view history and session duration
• Referral source (which site you came from)
• Cookie and local storage data

3 Purpose of Data Collection

77joy collects and processes your information only for specific and legitimate purposes. The main purposes are:

• Creating, maintaining, and securing accounts
• Processing financial transactions (deposits and withdrawals)
• Identity verification and age confirmation (21+)
• Preventing fraud, money laundering, and other misuse
• Providing customer support — via 24/7 live chat
• Providing bonuses, promotions, and personalized offers
• Complying with legal and regulatory obligations
• Improving platform performance and user experience
• Implementing responsible gambling guidelines

4 Data Sharing Policy

77joy does not sell your personal information to third parties. However, limited information may be shared with the following parties in specific circumstances:

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay and bank channels), game software providers, and technology service providers may receive the minimum information necessary to operate the platform. These partners are contractually obligated to maintain privacy standards equivalent to ours.

4.2 Legal Obligations

We may be required to disclose information to comply with a court order, a legitimate request from an investigating authority, or the requirements of applicable law. In such cases, we will provide only the minimum information necessary.

4.3 Corporate Restructuring

If 77joy undergoes a merger, acquisition, or corporate restructuring, user information may be transferred. In that case, we will notify you in advance and this privacy policy will remain in effect.

5 Cookies and Tracking Technologies

77joy uses cookies to operate the website properly and to improve the user experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential cookies: Necessary for maintaining login sessions and keeping security features active.
• Functional cookies: Remember your preferences, language, and settings.
• Analytics cookies: Help analyze site usage patterns to improve our services.

Cookies can be disabled by changing your browser settings, but this may cause some features of the site to not work properly.

6 Data Retention and Security

We retain your information only for as long as it is needed to provide services or meet legal obligations. Even after an account is closed, certain information may be retained for a specified period as required by applicable law.

77joy takes the following technical and procedural measures to ensure the security of your information:

• 256-bit SSL/TLS encryption — all data transmissions are protected
• Data encryption — information at rest is also stored in encrypted form
• Access controls — only authorized personnel can access sensitive information
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems
• Data backup and disaster recovery plans

While we apply the highest security measures, no online system is 100% impenetrable. We therefore advise you to remain vigilant and use strong passwords.

7 Your Rights

You have the following rights regarding your personal information:

• Right of access: You can request to know what information we hold about you.
• Right to rectification: You can request correction of inaccurate or incomplete information.
• Right to erasure: You can request deletion of your information in certain circumstances, though information required to meet legal obligations may be retained.
• Right to restrict processing: In some cases, you can object to or request limitations on the processing of your information.
• Right to data portability: You can request a copy of your information in a structured, machine-readable format.
• Right to withdraw consent: Where data processing is based on consent, you can withdraw that consent at any time.

To exercise these rights, please contact us at [email protected] or through our 24/7 live chat.

8 Protection of Minors

77joy is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

A note to parents and guardians: if you suspect that your minor child is using our platform, please contact us immediately.

9 Third-Party Links and Services

Game software providers on our platform (such as Pragmatic Play, Spribe, JILI, PG Soft) use their own technologies and services. These providers may have their own privacy policies and 77joy is not responsible for their data collection practices. However, we ensure that these providers are under contract with us and comply with data protection standards.

10 Data Transfers

In some cases, your information may be processed or stored in a country or region that does not have data protection laws equivalent to those of Bangladesh. In such cases, we ensure that appropriate safeguards — such as contractual clauses and security protocols — are in place.

11 Changes to This Policy

We may update this privacy policy from time to time. For any significant changes, we will send a notification to your registered email address and update the "Last Updated" date at the top of the page.

Continued use of the platform after changes will be taken to mean that you have agreed to the updated policy. We therefore recommend visiting this page regularly.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights, please contact us using the details below. We will endeavor to respond to all requests within a reasonable time.